Returns

Our Not Quite Right sale is back baby! You know the rules, strictly NO RESIZES, REPAIRS, RETURNS OR EXCHANGES on ALL NQR, sample, and discontinued sales.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also require proof of purchase.

To start a return, you can contact us at newyork@milliesavage.com. We will assess your request and if your return is accepted, we’ll reply with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, we do not offer a free returns policy, therefore the customer is responsible for the cost of return postage.

Any item purchased on sale is not eligible for a refund, instead we are happy to offer store credit or an exchange (of equal or higher value), within the 14 day return period.

Custom pieces, gift cards, resized items, samples and “Not Quite Right” sale items are not eligible for returns.

Please get in touch if you have questions or concerns about your specific item at newyork@milliesavage.com.

Exchanges

Our Not Quite Right sale is back baby! You know the rules, strictly NO RESIZES, REPAIRS, RETURNS OR EXCHANGES on ALL NQR, sample, and discontinued sales.

We are always happy to exchange items if required, within our 14 day return period. We will happily exchange your items in any Millie Savage store if we have stock available. If stock is limited, we suggest that you make a separate purchase for the new item, and then return the original order for a refund. Please note sale items can only be exchanged for items of equal or higher value.

Refunds

Our Not Quite Right sale is back baby! You know the rules, strictly NO RESIZES, REPAIRS, RETURNS OR EXCHANGES on ALL NQR, sample, and discontinued sales.

We will only refund orders of full price items within the 14 day return period, where the item/s have not been worn and are in original condition.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at newyork@milliesavage.com.

Gift cards, custom products, samples, “Not Quite Right” sale items and any other item discounted or purchased in a sale cannot be returned for a refund.

Repairs

Our Not Quite Right sale is back baby! You know the rules, strictly NO RESIZES, REPAIRS, RETURNS OR EXCHANGES on ALL NQR, sample, and discontinued sales.

We offer a 12-month warranty for all items. We will either exchange your item if there is a manufacturing fault, or offer a complimentary repair within the 12 month warranty period. Please contact newyork@milliesavage.com if you believe your item is faulty and we will conduct an assessment of the item. You'll need to provide your receipt or proof of purchase to access this service. 

Please note, any repairs or alterations made by a jeweller outside of our studio will void the warranty.

Damages outside of the 12-month warranty will need to be assessed and a quote will be provided for the work required. Please follow our care instructions carefully to ensure you look after your jewellery properly as our warranty excludes coverage due to wear and tear and/or negligence.

Resizes

Our Not Quite Right sale is back baby! You know the rules, strictly NO RESIZES, REPAIRS, RETURNS OR EXCHANGES on ALL NQR, sample, and discontinued sales.

All purchases of One-Off Beauties and Diamonds include one complimentary resize, applicable for adjustments within 3 sizes up or down. For any gold styles requiring a resize beyond this range, a $50 fee will apply.

The ability to resize a ring may depend on the overall design of the ring; the settings, metal and stones.

The complimentary resize is only valid for 30 days from the date of purchase. Please allow up to two weeks for your piece to be resized before shipping/collection.

All other resizes incur a $40 fee and will take up to 2 weeks.

Please note we do not accept returns on any items that have been resized, however we will happily exchange collection pieces if your correct size is available.